Amex GBT Amplifies New Accessibility Services Offering; AA to Lay Off Customer Service Reps

	February 02, 2024

Amex GBT Amplifies New Accessibility Services Offering

By Michael B. Baker

American Express Global Business Travel in December launched an accessibility solution, designed to help business travelers with both visible and invisible disabilities during every stage of a business trip. The TMC now is onboarding customers and plans a global rollout. Keep Reading

Report: American to Lay Off 650 Customer Service Reps

American Airlines will lay off 656 customer service employees by March 30, according to multiple news reports this week. Keep Reading

2024 What to Watch: Day 10

BTN's annual presentation of opinions and projections about the year ahead continues. BTN Editorial Director Elizabeth West and Sr. Transportation Editor Donna M. Airoldi each offers views on what to watch as business travel and loyalty programs show an interconnected reality in 2024. Read More

Expedia Group to Provide Fraud Detection Services to Egencia

American Express Global Business Travel is tapping Expedia Group's fraud prevention solution to prevent fraudulent transactions in Egencia, the company announced. Keep Reading

Frontier Makes Overture For Corporate Travel, Launches GDS-Only Fare Type

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American to Launch Seasonal Brisbane Service

American Airlines on Oct. 27 will add daily seasonal service between Dallas-Fort Worth and Brisbane, Australia, the carrier announced Thursday. Keep Reading

Altour Names President, Absorbs Travel Leaders Corporate Brand

Internova Travel Group has named Gabe Rizzi as president of Altour as it plans to retire the Travel Leaders Corporate brand name. Keep Reading

Google to Update Emissions Calculations in Travel Impact Model

Google will make updates to its Travel Impact Model, a tool it created in 2022 to calculate flight emissions at the individual passenger level. Keep Reading