Loyalty Moves: American, Delta, Southwest; Navan, Citi Team Up

 

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October 19, 2023 American to Replace SME Business Loyalty Program By Donna M. Airoldi American Airlines has developed a new corporate loyalty program geared toward small and midsize companies that allows both eligible enterprises and their travelers to earn reward miles and loyalty points for booked business travel on an American direct channel. Keep Reading Delta Backtracks on Some Loyalty Thresholds After facing criticism for changes announced in September to its SkyMiles loyalty program, Delta Air Lines has stepped back parts of its revamp and will offer new "Choice Benefits," the carrier said Wednesday. Keep Reading Southwest to Lower Loyalty Status Thresholds Southwest Airlines in 2024 will lower the number of flights or points required to earn preferred status in its Rapid Rewards loyalty program, the carrier announced Monday. Keep Reading Navan, Citi Team Up on T&E Offering for Citi Clients Citi and Navan have partnered for a jointly branded travel and expense offering for Citi Commercial Bank cardholders, the companies announced. Keep Reading Center Launches Offering Via Spotnana Integration Midmarket-focused payment and expense management provider Center has launched an integrated travel and expense offering built on Spotnana infrastructure. Keep Reading The availability of [rental] cars themselves stood out to me even though pricing has remained high. … Service has been a bit better, and it also appears staffing levels are better than they used to be." - J.D. Power's   Michael Taylor Read More Spotnana Connects with Southwest API Southwest Airlines has partnered with Spotnana for a "deep integration" into its platform, making full content and servicing available via Spotnana, the companies announced.  Keep Reading Southwest Adds Automated Features to Mtgs. Product Southwest Airlines has enhanced its meetings product with new automated features and the ability to book meetings travel through multiple channels. Keep Reading United Expands Travel Agency Mid-Office Data Feeds United Airlines will offer data feeds to the Concur Compleat and Cornerstone travel agency mid-office systems to aid reporting for changed corporate bookings. Keep Reading Amex GBT Survey: 2024 Mtgs. Spending to Rise Most meeting professional respondents project 2024 spending will increase alongside in-person demand, according to a survey from Amex GBT Meetings & Events. Keep Reading Hilton Tailors Two Programs for SME Business Travel Hilton plans to launch two programs, Hilton for Business and Small Meetings and Events Packages, which are aimed at small and medium-sized businesses. Keep Reading J.D. Power: Car Rental Customer Satisfaction 'Surges' After a few years of either declines or stable scores, overall customer satisfaction with airport-based car rental companies "surged" this past year, according to the J.D. Power 2023 North America Rental Car Satisfaction Study. Keep Reading J.D. Power: Travel App Satisfaction Lags Other Industries Users are less satisfied with travel apps and websites compared with those in other industries, and apps generate more satisfaction than supplier websites, according to new J.D. Power surveys. Keep Reading Amex Survey: 70% of Cos. Using AI for Business Travel  Read More N. American Carriers' September On-Time Rate Again Up  Read More TripStax to Provide GDS Content, Profile Tech to Tripgrid  Read More United Unveils Third Club at Newark  Read More Extend Adds Automated Receipt-Matching Capabilities  Read More IHG 'Evolves' Brand, Changing Traveler Demo  Read More DOT: July U.S. Air Cancellation Rate Continues to Rise  Read More Hilton Opens First Spark-Branded Property  Read More 301 Route 17 North, Suite 1150 Rutherford, New Jersey, USA 07070

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