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Wednesday, September 21, 2022

J.D. Power: N. American Airport Satisfaction Drops 25 Points



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September 21, 2022
J.D. Power: N. American Airport Satisfaction Drops
By Donna M. Airoldi
As fewer people traveled during the pandemic, air traveler satisfaction with North American airports reached an all-time high in 2021, according to J.D. Power. But with passenger volumes now growing and "rampant flight cancellations" due to labor shortages and other factors, there has been a 25-point drop on a 1,000-point scale in the J.D. Power 2022 North America Airport Satisfaction Study, released Wednesday. Keep Reading
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