BA CEO Pledges to Fix Customer Service Issues; Egencia Develops AI Tool for Trip Approval

 

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February 01, 2022 British Airways CEO Pledges to Fix Customer Service Issues By Rob Gill British Airways has promised to improve its customer service and reduce call waiting times after coming through its "worst crisis in our 102-year history." Sean Doyle, the airline's CEO, made the pledge in a message sent to BA Executive Club members over the weekend. "I'm not seeking to make excuses for things that should have gone better," according to Doyle. Keep Reading Egencia Develops AI-Powered Tool for Trip-Approval Policies Egencia has launched a new AI recommendation tool designed to help companies set up and manage trip-approval processes. Keep Reading CWT Readies AI Demand Prediction Pilot CWT in February will begin a three-month pilot with data analytics Zytlyn Technologies to predict travel demand using AI technology. Keep Reading ATPI Adds New Locations, Appoints Execs U.K.-based travel management company ATPI has added 13 new service locations and made two new executive appointments to its global network team. Keep Reading Acendas Launches Rebooking Tool for Flight Disruptions Kansas City-based travel management company Acendas has added a new tool designed to help travelers rebook flights following delays and cancellations. Keep Reading We were encouraged to see corporate bookings recover to roughly half of 2019 levels prior to the onset of the latest wave compared to approximately one-third at the start of the quarter." JetBlue's Joanna Geraghty Read More 100 Lighting Way Secaucus, New Jersey, USA 07094

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